Privacy Policy

This website and Creacontec's social media accounts (including our TikTok integration for publishing content) are operated under the trade name Creacontec. Formal incorporation of Creacontec as a company in Colombia is in progress; we will update this page with our legal entity name and tax ID once that registration concludes.

Contact for any privacy matter: privacidad@creacontec.com.

We only collect what we need to respond to you and improve the site:

• Contact information you voluntarily give us through diagnostic, brief or WhatsApp forms: name, email, phone and any information about your company you choose to share.
• Language preference: we store your language choice in a cookie (googtrans) and in browser local storage, so we don't ask every time you visit. This cookie activates the Google Translate widget when you pick a language other than Spanish; in that case Google may process the page text under its own privacy policy.

We currently do not use third-party analytics or advertising tools (Google Analytics, tracking pixels, etc.) on this site. If we add any in the future, we will update this section before turning it on.

We use these platforms' official APIs to publish our own content (and, where applicable, our clients' content under explicit mandate) from our internal publishing tool. Specifically for TikTok:

• We use TikTok's Content Posting API solely to publish videos to the Creacontec brand account from our internal dashboard.
• The only data processed through this integration is: the access token TikTok issues to authorize publishing to that account, and the video content we upload ourselves.
• We do not collect, store or analyze personal data of other TikTok users (people who view, comment on, or interact with our content) through this integration.
• The access token is stored securely on our infrastructure and is only used by our publishing system — it is never shared with third parties or exposed publicly.

The same principle applies to our integrations with Meta (Facebook and Instagram), LinkedIn and YouTube: we publish our own authorized content, we do not collect data from people who interact with it.

Use of YouTube API Services. To publish our videos on Creacontec’s channel we use YouTube API Services. The channel owner authorizes our internal tool, through Google OAuth, to upload videos and manage their metadata (title, description, thumbnail, visibility and scheduling) on our own channel.

• What we receive: only the access credential (token) Google issues for that channel, and the videos and metadata we ourselves upload.
• What we do not do: we do not access other YouTube users’ data (viewers, subscribers or commenters), we do not store it, and we do not use this integration for advertising.
• Where it is stored: the token is kept in a secrets manager with restricted access; only our publishing system uses it and it is never shared with third parties.

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. The Google Privacy Policy also applies. In addition to our normal procedure for deleting stored data, you can revoke our application’s access to your Google data at security.google.com/settings/security/permissions.

To respond to your request, schedule a conversation or diagnostic, and — only with your express authorization — to send you Creacontec marketing content. We never sell, rent or transfer your data to third parties for purposes other than delivering the service you requested.

With infrastructure providers strictly necessary to run the site and our tools (hosting, transactional email), and with the social media platforms mentioned above, solely to publish content we authorize. We do not share your contact data with third parties for marketing purposes unrelated to Creacontec.

We apply reasonable technical and organizational security measures to protect the data we process, including access tokens for our social media integrations.

If you are in Colombia, you have the right to know, update, correct and delete your personal data, and to revoke any authorization you have given us (Law 1581 of 2012). To exercise these rights, write to privacidad@creacontec.com. If you believe we did not handle your request properly, you may contact Colombia's Superintendencia de Industria y Comercio (SIC).

We may update this policy as our tools or applicable regulation change. The current version is always published on this page, with the date of the last update.